Frequently Asked Questions
Everything you need to know about bringing RISOTTO into your home.
What is the standard shipping timeframe for furniture orders?
Standard shipping typically takes 7-14 business days depending on your location. For larger furniture pieces, our white-glove delivery team will contact you to schedule a specific arrival window.
What is your return policy for home decor items?
We offer a 30-day return window for most items in their original packaging. Please note that custom-made furniture and final sale items are not eligible for return unless they arrive damaged.
Are your materials sustainably sourced?
At RISOTTO, we prioritize the planet. 90% of our wood is FSC-certified, and we use OEKO-TEX certified textiles to ensure our products are free from harmful chemicals.
Do you offer assembly services for large items?
Yes, we offer professional assembly services for an additional fee at checkout. If you choose our White Glove Delivery option, assembly and packaging removal are included.
What payment methods do you accept?
We accept all major credit cards, PayPal, and Apple Pay. We also offer flexible financing options through Affirm, allowing you to pay for your home upgrades over time.
How can I track my order status?
Once your order ships, you will receive a confirmation email with a tracking link. You can also view your live order status by logging into your RISOTTO account dashboard.